Help & Support

Once your order has been shipped, you will receive a confirmation email with a tracking number and link.

You can use this link to monitor your delivery status at any time. If you need assistance, please contact us at support@outdoorinoxto.com.

We begin processing orders quickly to ensure fast delivery, so changes are often not possible once the order has been confirmed.

If you need to update your shipping address or modify an item, please contact us within 12 hours of placing the order, and we’ll do our best to assist before dispatch.

We offer standard shipping (free) on most orders and express shipping for faster delivery at checkout.

Delivery times vary by region, typically 7–15 business days for standard shipping and 3–7 business days for express service.

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7-14 business days. Additional customs fees may apply.

We offer a 30-day return policy from the date of delivery.

To qualify for a return, items must be unused, in their original packaging, and with all tags attached.

Please contact our customer service team to request return authorization and detailed instructions.

Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

If you wish to exchange a product for a different size, color, or model, please contact us at support@outdoorinoxto.comwith your order number and details.

Our team will provide instructions and help you arrange the exchange quickly.

We sincerely apologize for any inconvenience.

If your product arrives damaged or defective, please email us within 7 days of delivery with clear photos of the issue.

We’ll arrange a replacement or refund as soon as possible.